Return & Refund Policy

Due to the delicate nature of our product, we highly recommend our customers to choose a delivery address where somebody will be able to receive the delivery.

Due to the perishable nature of our flowers, we cannot accept returns for any purchases, except in the following cases:

Damaged on arrival (broken stems, crushed petals or significant bruising)
Wrong items delivered (a different bouquet or arrangement than the one you ordered)
Missing or incomplete items (missing blooms or accessories from your order)

In order to process a claim, Blooms in Ribbon needs to be notified via email (blooms.in.ribbon@gmail.com) within 12 hours of receiving the merchandise.

If your order was not delivered on the scheduled date, please reach out within 24 hours of the delivery date so we can better assist you.

How to File a Claim

Email Notification
– Send your claim details to blooms.in.ribbon@gmail.com within the timeframes above.
Provide Information
– Include your order number, delivery address, and a brief description of the issue.
– For damaged or incorrect items, attach clear photos of the arrangement and packaging.
Resolution
– Once we receive your claim, our team will review and respond within 1 business day.
– Approved claims may be eligible for a partial or full refund, or a replacement arrangement at our discretion.

Exceptions & Notes

We cannot process claims submitted after the 12-hour window.
Refunds apply only to the cost of goods; the $15 delivery fee is non-refundable.
If a delivery attempt fails due to an incorrect address or no recipient available, our courier will leave a notice with instructions for re-delivery or pickup. Any additional delivery fees will be the customer’s responsibility.