Account & Data Deletion

Overview

This page explains how to request deletion of your Blooms In Ribbon account and the personal data associated with it. It applies to accounts created in the Blooms In Ribbon mobile app (iOS and Android) and on our website. For full details of how we handle your information, see our Privacy Policy.

If you work with us and have an account in Blooms Admin, our staff app, see Blooms Admin accounts below.

How to Request Deletion

You can ask us to delete your account and data in either of these ways:

• From the mobile app: Open Profile → Edit Profile and choose Request account deletion. This sends a deletion request to our support team on your behalf.
• By email: Email us at hello@bloomsinribbon.com from the email address on your account, with the subject line “Account Deletion Request.” Please include the name and phone number associated with your account so we can verify it.

We verify every request against the account details on file before deleting anything, so that no one can delete your account without your authorization.

What Data Is Deleted

Once your request is verified, we permanently delete:

• Your account and login credentials
• Your profile information (name, email, phone number)
• Your saved delivery addresses
• Your wishlist and favorites
• Your registered devices and push-notification tokens

What Is Retained and Why

We are required to keep certain records even after an account is deleted. Order and transaction records — which contain the personal information needed to identify a purchase (such as name, delivery address, and order contents) — are retained for the period required to meet our financial, tax, and legal record-keeping obligations. These records are kept only for compliance and are not used to contact you or for marketing after your account is deleted.

Product reviews you posted publicly may be retained in anonymized form; contact us at the address below if you would like a review removed.

How Long It Takes

We process verified deletion requests within 30 days. If we need more information to verify your identity, we will contact you at the email or phone number on your account. Once complete, we will confirm that your account and eligible data have been deleted.

Blooms Admin Accounts

Blooms Admin is the app our own team (the owner, florists and couriers) uses to run the shop. Its accounts are created by the shop. To have your Blooms Admin account and its personal data deleted:

1. Email privacy@bloomsinribbon.com with the subject line “Blooms Admin Account Deletion.”
2. Include your name and the phone number you sign in with, so we can match the request to your account.
3. We verify the request against the account on file, switch the account off at once, which ends all of its sessions, and then delete it.

What is deleted: your account (your name, phone number and role), your sign-in sessions, and your registered devices and push-notification tokens.

What is retained: the work you did on orders (such as status changes and deliveries marked done, each recorded with your name and the time) and the delivery photos you took stay with those orders, because they are part of the shop’s order records, kept as described in “What Is Retained and Why” above. Requests are completed within the same 30 days.

Contact

For questions about deleting your account or data, please contact us:

• Email: hello@bloomsinribbon.com
• Phone: (916) 203-3662
• Address: Blooms In Ribbon, 8300 Sierra College Blvd # F, Roseville, CA 95661