Returns & Refund Policy

At Blooms in Ribbon, we are committed to providing beautiful, high-quality floral arrangements and ensuring every customer has a wonderful experience with us. Your satisfaction means a great deal to our team.

Due to the perishable nature of fresh flowers and custom floral designs, all sales are considered final. However, if there is a significant issue with your order upon delivery, we are here to help make it right.

Eligibility for Refund Consideration

To be eligible for consideration of a refund, customers must:

• Contact us within 12 hours of the delivery time
• Provide clear photos of the received arrangement
• Include a brief explanation describing the issue and reason for dissatisfaction

Once reviewed by our team, approved concerns may qualify for up to a 50% refund depending on the circumstances.

Seasonal Variations & Substitutions

Please note that slight variations in flower types, shades, or substitutions may occur based on seasonal availability while still maintaining the overall style, value, and aesthetic of the arrangement. For full details, see our Substitution Policy.

Major Floral Holidays

During major floral holidays and high-volume occasions such as Valentine's Day and Mother's Day, delivery times may experience slight delays due to increased demand. We kindly ask customers to allow a grace period of up to 2 hours beyond the estimated delivery window during these peak periods.

Thank You

We truly appreciate your trust in Blooms in Ribbon and value the opportunity to serve you with care, beauty, and professionalism.